Making a bank payment to dmClub
You are welcome to make payment for your numbers directly into the dmClub/Digital Mail Ltd bank account if you wish.
Payment methods accepted in this way:
- Cash payment over the counter at any HSBC branch
- UK cheque payment over the counter at any HSBC branch*
- Wire transfer to our account
- BACS/Netbanking transfer to our account
*Please note that we do NOT accept cheque payments drawn on bank accounts held outside the UK.
Our banking details are as follows:
| Account Name: | Digital Mail Limited |
| Bank Name: | HSBC Bank |
| Bank Address: | HSBC Bank, Southwark Branch, 28 Borough High Street, London, SE1 1YB |
| IBAN: | GB78MIDL40062151290576* |
| Account number: | 51290576 |
| Sort Code: | 40-06-21 |
| Swift Code: | MIDLGB2107T |
*International transfers are subject to an additional up to 8.00 to cover our bank's charges.
#0113 Bank Payments from outside the UK for making an International payment to us
To make your payment:
1 Log into your dmClubhouse
2 Click on the orange 'Add Credit' button in the top-right area of the screen this will pop up your dmAccount page
3 Fill in the amount you wish to pay, and select Bank Transfer as your payment method
4 Click Continue
5 Confirm at the next page, by clicking the link that says UK Bank Transfer of x initiated or International Bank Transfer of x initiated
6 You will be returned to your account screen, but a payment will have now been created
7 Make a note of the PAY reference number (eg PAY.2008.05.01254) of this payment, youll need it later on!
Once thats been completed, please follow these steps to continue:
For netbank/BACS/wire transfer:
Login to your online banking facility or telephone banking, and send us your payment for the amount you specified in your clubhouse. PLEASE ensure when sending your payment that you include any of the following as a reference to be sent with your payment:
- DmClub PAY payment reference (from step 7 above)
- DmClub ORD order reference
- dmClub telephone number you are paying for
- Clubhouse dmID email address
For cash/cheque payments directly into the DML account:
- CLEARLY write your dmClub telephone number, DMID email address, or DML PAY or ORD reference number onto your payment receipt
- Forward a copy of that receipt to us by fax (0207-060-2001), or
- Scan/digitally photograph the receipt , add it to an email as an attachment, and forward it to support@dmclub.net.
Example... money paid in at a Bank Branch
Note: it is OK to take a photo with your phone and send us an email, but do not forget to include all the details, otherwise the payment may be delayed while we are checking that it goes to the right account.
This is an example of an acceptable notification fax:
 |
<- Clear indication of the correct telephone number the payment is to be credited onto
|
Remember that if you run out of room on your payment slip, you can always place the slip onto a backing sheet of paper and write your details onto the sheet instead of trying to write it all onto the slip!
Example...Money sent by electronic transfer
Send an email to support, like this:
Hi I have just made a transfer to your Bank Account, please can you credit it to my account.
From Refererence= 020 7060 2000 (e.g one of your phone numbers with us)
From Bank= Barclays
From AccountName= Acme Corp
From Sort-Code= 12-34-56
From Account= 1234-5678
DateTime= 2016-01-31 10:34
What not to do
The following may delay or prevent us from crediting your payment into your account. Please make sure you avoid these common errors when submitting bank payments:
- Forgetting to notify us at all that you've made a payment
- Sending us a payment receipt with no phone number or dmID written on it
- Sending us a payment receipt with an incomplete phone number or dmID written on it
- Sending us a payment receipt where the amount/date/sort code on the payment slip is illegible
- Faxing your payment receipt to our support number (020-7060-2000) instead of our fax number (020-7060-2001)
Your clubhouse account balance will be credited within 4 business hours of us receiving valid notification of your payment, and verifying that the funds have been credited to us. Please note that if your notification is illegible or unclear, or is missing information, then the processing of your payment may be delayed.
Please do not hesitate to contact our support team on +4420 7060 2000 if you have any queries regarding this process.
For alternate methods of making payment, please see dmNote 0016